Sirius XM Connected Vehicle Services now have digital connection to 911 operations


Units in your inventory that are equipped with Sirius XM Connected Vehicle Services now have another feature dealership sales staff can highlight to potential buyers.

Sirius XM Connected Vehicle Services and RapidSOS, the emergency technology company that connects millions of devices to more than 4,700 emergency communications centers, today announced a joint effort to digitally transmit vehicle crash data to 911 immediately following a crash-related vehicle emergency.

By linking vehicle and crash data from Sirius XM Connected Vehicle Services’ ACN+ (Advanced Automatic Crash Notification with enhanced services) with the RapidSOS emergency response data platform, the companies said 911 personnel can be notified quicker and first responders can receive more critical information about the nature and severity of the vehicle emergency before arriving at the scene.

The Sirius XM Connected Vehicle platform can provide emergency assistance services, including automatic crash notification, through technology integrated into more than 10 million vehicles across multiple automotive makes and models in North America. Last year, the company said it alerted 911 centers of hundreds of thousands of vehicle emergencies through verbal contact, providing responders with information about the emergency, the location, the vehicle, and its occupants -often in post-crash situations when the occupants can’t respond or communicate clearly.

Supplementing this critical interface between Sirius XM’s response centers and 911 with data through the RapidSOS platform can enable more information conveyed in a shorter duration that is less susceptible to miscommunication.

Data from ACN+ that can be provided, directly and securely with user consent, to 911 and first responders includes:

— Location of the incident

— Airbag deployment status

— Crash impact data: Varies by vehicle manufacturer, but common sensor data points include front, back, rear and/or multiple impacts, whether vehicle rolled over, and change in speed due to impact

— Occupancy: Number of passengers and their seating position/seat belt engagement.

— Vehicle description: Make, model, color, model year and VIN

— Driver/passenger data: Personal information such as name and phone number

Additional data available from RapidSOS for subscribers with linked accounts include:

— MedicAlert profile data: Demographic and important medical information selected by members on their MedicAlert IDs.

The Sirius XM Connected Vehicle Services Response Center also can verbally relay on scene, incident information provided by the vehicle occupants upon initial contact such as:

— Extent/nature of injuries

— Description of occupants like presence of infants or elderly

— Apparent injuries or conditions

— Number of vehicles involved

— Final resting position of vehicle like in the middle of road or off road but still visible from roadway)

— Additional location details like nearby landmarks

In a news release, emergency personnel described what this relationship could mean.

“The integration of Sirius XM’s ACN+ service and the RapidSOS emergency response data platform is a game changer for public safety,” said Tyrell Morris, director at Orleans Parish Communication District in Louisiana.

“This technology will help our 911 telecommunicators allocate resources more efficiently and provide our first responders with unprecedented situational awareness when responding to vehicle emergencies,” Morris continued.

Without this integration, the companies noted that emergency incident information must be verbally communicated to 911, a process with greater risk of error that entails more time than simply relaying the same information via a data transmission.

The companies added that leading trauma injury experts have emphasized for years the critical need for medical treatment of crash-related trauma injuries within the “Golden Hour” after impact.

“This collaboration enables us for the first time to immediately send data from both the vehicle and our databases to 911, regardless of the technology used in the receiving 911 center,” said John Jasper, senior vice president and general manager at Sirius XM Connected Vehicle Services.

“The result is emergency responders get more information that helps them make quicker decisions about the resources and potential triage needed at the crash scene,” Jasper continued.

RapidSOS chief executive officer Michael Martin added, “Our 911 telecommunicators do heroic work every day, especially as we navigate these unprecedented times and challenges from the COVID-19 pandemic.

“We are excited to work with Sirius XM Connected Vehicle to bring life-saving data directly onto the screens of 911 telecommunicators, improving situational awareness for responders arriving on the scene,” Martin went on to say.

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