Wednesday, May. 27, 2020, 12:22 PM
Perhaps you cannot go to your local public library, but Protective Asset Protection recently made its library of professional development training courses available to all dealership personnel and agents.
The provider of F&I programs as well as services and dealer owned warranty company programs designed its educational curriculum to help industry professionals sharpen their skills during the COVID-19 pandemic and containment efforts.
Protective Asset Protection insisted that dealers will need to leverage new resources in order to provide the right F&I product experience in a quickly evolving retail environment where digital and contactless transactions continue even throughout the COVID-19 pandemic. According to a recent report from McKinsey & Co., companies will leverage training to survive and thrive in a post-COVID-19 world.
That report also said, “Increase the speed and productivity of digital solutions. To deal with the crisis and its aftermath, companies not only need to develop digital solutions quickly but also to adapt their organizations to new operating models and deliver these solutions to customers and employees at scale. Solving this ‘last mile’ challenge requires integrating businesses processes, incorporating data-driven decision making, and implementing change management.”
The Protective Asset Protection Training Institute’s online training solutions can provide the professional skills necessary for dealer and F&I professionals to be successful in today’s industry. The firm highlighted that each course is designed to maximize content retention with engaging videos, study guides and quizzes.
Officials went on to mention users may participate in the online courses at their own pace, at anytime and anywhere.
“Investing time and resources into more F&I training will benefit employees during COVID-19 while foot traffic is down from pre-virus levels,” said Bill Koster, vice president of specialty sales and training for Protective Asset Protection.
“All of the F&I training curriculum offered contain videos designed to help dealership personnel maximize their sales opportunities during COVID-19, and post-pandemic when online shopping will continue to be a growing makeup of transaction activity,” Koster went on to say.