Partnership aims to simplify dealership pickup, delivery

AUSTIN, Texas – 

Under a new partnership between connected car platform Dealerware and mobility and logistics provider RedCap Technologies LLC, a single-screen product could help simplify and improve auto retailers’ pickup and delivery and loaner management process through a contact-free contracting experience.

The product also offers automation of fuel and toll recovery and real-time visibility into vehicle location.

Throughout the entire loan, it flags any important safety-related events.    

The integration will include Dealerware’s automated cost recovery and loaner management feature set within the RedCap driver application.

The companies say that the combination of products will provide real-time visibility, SMS-based communication and receipts, customized agreements, and a “differentiated user-first experience” for customers, drivers, and dealers. Further details on how the integrated service works are available.

Dealerware president Russell Lemmer said the company chooses partners while keeping dealers’ most crucial challenges in mind.

“Giving our dealer partners a single screen solution for better fleet management that allows them to provide exceptional customer experiences and continue to drive service revenues, all while reducing their costs is a valuable combination,” Lemmer said in a news release. “With this integration, dealers unlock new operational efficiencies while delivering more modern conveniences customers value.”

RedCap Technologies is a subsidiary of Solera Holdings.

“With the current demand for digital solutions which enables contactless customer service and support, we’re excited to provide the RedCap driver application along with associated services to empower dealerships with a streamlined and automated process for pickup and delivery to help move their business forward,” Solera/RedCap managing director David Zwick said.

With Dealerware, automotive retailers and OEMs can better manage all of the vehicles on their lots, customize their loaner or mobility programs, and deliver “customer-centric” experiences, according to the company.

Dealerware customers will now experience newly added features such as contactless contracting and vehicle groups, and customer-centric experiences from those features include pickup and delivery, extended test-drives, and tiered loaner programs.

Automated cost recovery is another feature, and Dealerware says its customers recover an average of $65 in fuel, damage, and tolls per vehicle, per month.

Customers will also see improved operational efficiencies, experiencing an average 15% vehicle utilization increase, according to Dealerware.

In the area of customer experience, Dealerware sourced J.D. Power in stating that customers see a 27-point CSI increase on average, compared to other market offerings.

The company also said its customer support reduces response time from hours to minutes and says its NPS ranks among the top 1% of all technology companies.

Dealerware says it grew 100% year-over-year in 2019 and since the start of this year it has seen a 20% increase in daily active users. 

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