Jim Menard’s professional automotive career includes senior leadership roles at Dominion Dealer Solutions, TrueCar, AutoTrader, vAuto and Search Optics.
Now Menard is with CallRevu, which offers automotive conversation intelligence featuring call data, tracking and advanced machine monitoring powered by artificial intelligence to help dealers connect and communicate with customers to close deals.
Menard joined CallRevu on Thursday as its new vice president of client services to focus on strengthening CallRevu’s relationships with dealers, supporting customer growth and elevating CallRevu’s brand across the automotive ecosystem.
“I am excited to join CallRevu where I can apply my passion for helping dealers achieve greater success, helping them simplify the customer experience while strengthening their conversations with customers,” Menard said in a news release. “CallRevu is a cornerstone in helping dealers achieve their goals.”
Menard has been working in the automotive industry for 23 years, including time as senior vice president of sales, service and support for TrueCar as well as other senior leadership roles at AutoTrader, vAuto and Search Optics. CallRevu highlighted that Menard brings proven experiences that result in better organizational effectiveness, employee retention and satisfaction along with higher sales, greater market penetration and enhanced customer experience.
Menard comes to CallRevu from Dominion Dealer Solutions where he was the vice president of client success, operations and OEM relationships where he focused on dealer and OEM relationships across the company’s software and digital marketing platforms.
Menard is also a frequent keynote speaker for influential automotive groups, such as the National Automobile Dealers Association, National Independent Automobile Dealers Association, and National Alliance of Buy-Here, Pay-Here Dealers [NABD].
“We are excited to have Jim on-board and help us take our customer engagement to the next level,” CallRevu chief executive officer Anthony Giagnacovo said. “Jim knows the industry and has proven experience leading a customer services team to deliver unparalleled value and service.
“Jim is bold, innovative and champions partnership — all are core values to CallRevu and made Jim an obvious choice,” Giagnacovo added.