JM&A Group seeks to alleviate ‘foremost challenge’ of dealership turnover


Chris May says the average dealer loses about $500,000 a year because of turnover.

“The cost to recruit, onboard and train a new hire while there is an empty seat on the sales floor adds up fast,” said May, who is director of the Performance Development Center at JM&A Group.

To help alleviate the problem, JM&A Group has unveiled Dealer Talent Services, a new program that the company says can provide dealers with the needed tools to identify candidates who best align with available job openings.

JM&A says dealership turnover is “one of the foremost challenges facing the industry” and notes that its new program can create a workforce that is more engaged and satisfied.

Participating dealers in the new program will receive hands-on, talent-focused coaching, customized support and regular assessments.

JM&A says the science-based approach uses industry experience and tools. That allows dealers to gain insights into their talent pool to help with successful hiring, onboarding, building and leading high- performing teams.

The approach also improves employee development and retention, according to the company. All of those benefits are part of an effort to boost dealer profitability.

Pricing for the new service will vary based on how many employees work at a specific dealership or automotive group.

Interested parties can schedule a complimentary consultation.

May says the company is confident that its new consultative approach to talent management will reduce the burden of turnover, “while providing us with a new touchpoint to provide the level of service our customers have come to expect from JM&A Group.”

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