Jaguar Land Rover Canada has named connected car platform, Dealerware, to power its courtesy vehicle program, and that means Jaguar Land Rover retailers powered by Dealerware will now gain services such as contactless contracting and pickup and delivery.
The decision means expansion for the program, following its roll-out as the preferred provider for Jaguar Land Rover’s U.S. retail locations.
Dealerware said its platform is growing at a time when the current disruption has increased the need for digital transformation in automotive retail for dealers to remain profitable.
The company’s recently adapted offerings provide contactless contracting to all customers. That gives dealers a safe method for courtesy vehicle delivery and offers extended and at-home test drives. It also enables pickup and delivery, and all of those services are available without compromising employee and customer health. The feature eliminates handheld device sharing and also improves customer experience and respects social distancing guidelines.
With Dealerware, retailers and OEMs can flex and scale all their mobility programs and fleet management needs. Those include lot management and customized loaner, rental, and subscription programs.
In addition to services such as contactless contracting and pickup and delivery, Jaguar Land Rover retailers powered by Dealerware will now experience immediate cost recovery, an average of $85 CAD/vehicle/month in fuel, damage, and tolls.
Dealerware launched in 2016 and says it has changed the status quo across the automotive sector. The company says it as seen 100% year-over-year growth, which has come from new OEM customers and a “strong partner ecosystem,” including providers such as CDK Global, PDP Group, Arrowhead, Reynolds & Reynolds, RedCap, myKaarma, Guidepoint, Sedgwick and CarStory.
“We’re thrilled to expand our relationship with Jaguar Land Rover North America,” said Dealerware president Russell Lemmer, in a news release.
Lemmer continued, “We’re committed to providing innovative digital solutions that customers love while evolving our platform to meet their current needs, reducing their anxiety, and ultimately making them more profitable. By connecting cars to lower costs, retailers no longer have to choose between modern service offerings and improving their bottom line. With Dealerware, they can finally have both.”
“Dealerware has been a game-changer for us,” said Jaguar Land Rover Austin general manager Damon Spears.
Spears continued, “Now we know all the most important information about our fleet in real-time. We’re saving thousands of dollars a month in fuel recovery and most importantly, we’re delighting customers with a more modern experience.”