Dilawri dealers sweep inaugural J.D. Power Dealer of Excellence Program in Canada

J.D. Power has launched its J.D. Power Dealer of Excellence Program in Canada, and sweeping the inaugural list of honorees is the Dilawri Group, whose Markham Honda, Dixie Mazda, Acura North Toronto, Volkswagen de Sources and Audi Queensway stores were recognized.

The program has been in the U.S. since 2016. It is designed to spotlight “the commitment and dedication select retailers provide to their customers with a purchase experience that meets today’s customer expectations,” J.D. Power said in a news release.

“Vehicle buyers in Canada now have access to an incredible tool in their car search, giving them peace of mind that the dealer they’ve chosen will take care of them,” said J.D. Ney, automotive practice lead at J.D. Power Canada, in a news release. “Certified dealers will benefit by leveraging the J.D. Power brand and promoting their dealership’s commitment to an outstanding customer experience.”

To qualify, dealers are required to pass an in-store sales process verification. They must also meet or exceed sales best practices from J.D. Power, which include “professional customer communication, an efficient online-to-showroom transition, standard processes for addressing customer issues through feedback and presence of digital retail tools,” the company said.

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