CarAdvise offers new warranty to overcome the ‘hurdle’ of trust


Stating it will help its members gain trust in any transaction completed through its platform, online vehicle maintenance and repair marketplace CarAdvise has launched a 12-month/12,000-mile warranty.

The warranty is an addition to the company’s “Happiness Guarantee.”

Called “12month/12k,” the program will guarantee complete satisfaction with all materials and workmanship on all CarAdvise transactions across its network of more than 23,000 maintenance facilities.

CarAdvise says its platform’s users can compare prices for maintenance services at thousands of North American shops. Consumers and commercial fleets receive upfront discounted pricing when booking through CarAdvise using its proprietary technology to approve and pay for services suggested by the shop in real-time.

The company said the guarantee will warrant that its members’ vehicles are free from defects from the parts replaced under normal vehicle use. It will also warrant that the service or services performed to repair the vehicle were completed adequately and professionally.

CarAdvise founder and chief executive officer Greg Tepas said the company focuses on convenience, savings and trust. Tepas describes trust as one of the largest hurdles in the automotive repair industry.

CarAdvise founder and chief executive officer Greg Tepas. Photo courtesy of CarAdvise.

“With our 12k/12month warranty, we provide an extra layer of support for our members that is unheard-of for a third party,” Tepas said in a news release.

Tepas continued, “We believe in our shop partnership network and feel that this level of guarantee shows our commitment to our customers by providing the very best of booking, transaction and payment technology platforms available today.”

CarAdvise says its “No Contact Car Care” platform is important in today’s environment, and through that platform, members see reduced person-to-person exposure. That can reduce the incremental risk associated with extended personal contact, according to the company.

Drivers can use the platform’s technology to schedule appointments, approve and pay for services and view their service history from their digital devices.

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