DRAPER, Utah –
Dealership showrooms aren’t necessarily the primary place managers, salespeople and other personnel cater to potential vehicle buyers nowadays.
To help optimize operations and ease daily workloads, Dealertrack DMS recently introduced three new integrations geared toward helping dealership staff — regardless of whether they are working in-store or remotely — root out time-intensive, manual processes slowing down workflows and hampering the customer experience.
Spurred by less foot traffic and a shift from in-person to online sales and digital services, Dealertrack acknowledged the auto retail industry, like many other segments, will have to work through an all-new set of staffing challenges as well as the process retooling that comes with them.
“Time is money and the stakes have never been higher for dealerships to optimize their workflows,” Dealertrack DMS vice president of operations Mandi Fang said in a news release.
“Whether working with a reduced or remote staff or bringing employees back on board, the new Dealertrack DMS integrations ensure auto retailers are getting the support they need to eliminate inefficiencies and navigate the uncertainty of the current environment,” Fang continued.
The following integrations spanning marketing, sales and fixed operations are what Dealertrack DMS is introducing, including:
Enhanced integration with VinSolutions
Focused on providing solutions that work better together, the enhanced integration between Dealertrack DMS and VinSolutions can help dealership staff more seamlessly share customer and deal data between two of the most critical dealer technology platforms — the DMS and CRM.
Helping to consolidate data entry, the enhanced integration ensures only active and applicable tax groups are displayed in the dropdown of selectable tax settings from the DMS — creating more accurate payments.
Additionally, physical damage insurance information, equity allocation, dealer cash, One Pay lease information and negative trade equity data all now automatically sync between platforms.
That particular integration pleased Dustin Marriott, who is internet sales manager at Nate Wade Subaru in Salt Lake City
“Sharing information between VinSolutions and Dealertrack DMS has never been so seamless,” Marriott said in the news release. “With a more streamlined approach to data entry, my managers can feel confident in the numbers they see.”
Scan Solutions Pick-It integration
Dealertrack DMS and Scan Solutions came together to help increase efficiency in the parts department with Pick-It, an integrated and user-friendly inventory control and processing solution.
Using printers and mobile scanners, Pick-It can automate the historically manual workflow of processing orders and picking, pulling and staging parts inventory, helping save time and eliminate errors.
Dealertrack DMS Managed Network Services powered by Proton
Providing dealerships with a more fully outsourced and comprehensive IT service solution tailored to Dealertrack DMS, Managed Network Services Powered by Proton can address the unique needs and complexities of each dealer’s business to help keep in-store and remote systems optimized for today’s digital-first environment.
Offering 24/7 expert-level remote support, the managed services solution can deliver all the capabilities of an in-house IT department at a fraction of the cost, according to Dealertrack.
For more information about Dealertrack DMS, visit DMSDealertrack.com/DTDMS.