August 2020

PODCAST: The omnichannel approach at Discount Tire

CARY, N.C. –  Mike Bolland, director of omnichannel customer insights and experience at Discount Tire, joins the Auto Remarketing Podcast, where he discusses the “touch-less experience” the company has adopted in response to COVID-19 and its applications in other industries. Bolland also discusses the omnichannel, end-to-end approach to the business, how Discount Tire gathers consumer feedback and more. To listen to the entire conversation, click on the link available below, or visit the Auto Remarketing Podcast page.  Download and subscribe to the Auto Remarketing Podcast on iTunes or on Google Play.  Source Article

Used-vehicle retail prices continue rise, but change varies by segment, model

CARY, N.C. –  Driven by climbing pre-owned demand and short new-car supply, retail used-vehicle prices in the first half of August had climbed 4.1% month-over-month, according to an analysis. Similarly, J.D. Power’s used retail price index was at 107.2 the week ending Aug. 23, up from 106.8 the prior week and continuing a long pattern of growth. Used retail prices are up about 7% from where they were before the pandemic, J.D. Power said. But as iSeeCars shows in its analysis, the shift in used retail prices is not entirely… Read More »Used-vehicle retail prices continue rise, but change varies by segment, model

7 enhancements to shopper experience

BURLINGTON, Vt. –  It’s even less likely in our current pandemic world that shoppers are walking the lot at your dealership. said it understands that the increase in online car-shopping activity demands an upgraded user experience. To answer the call, is introducing an all-new search results page experience with strategic new upgrades that improve inventory search, browsing and digital tool usage for clients and their customers. Site officials highlighted on Monday that’s new search results page (SRP) enhancements help different types of shoppers find the right vehicle… Read More »7 enhancements to shopper experience

ARSLoaner, Dominion partner to help dealership service departments

Monday, Aug. 31, 2020, 12:07 PM CINCINNATI –  Dealerships service drives can be a beehive of activity, and keeping track of the store’s loaner vehicles can compound potential problems. To help store managers, ARSLoaner and Dominion DMS announced a new partnership last week to provide VUE DMS customers with software to manage their rental and courtesy vehicle operations. Through this new partnership, Dominion can offer their customers a seamless integration between VUE DMS and the ARSLoaner platform in an effort to simplify the process of managing their vehicles and ensuring compliance… Read More »ARSLoaner, Dominion partner to help dealership service departments

Spiffy fleet management solutions now available in 6 more markets

RESEARCH TRIANGLE PARK, N.C. –  Throughout the COVID-19 pandemic, Spiffy has continued to grow its mobile car care operations throughout the United States. And according to a news release distributed last week, the company expanded into six new markets; locations stretching from coast to coast. Spiffy’s Fleet Management as a Service (FMaaS) model providing a one-vendor solution that covers in-fleeting, preventative maintenance and de-fleeting for each client now is available in: — Baltimore— Dover, Del.— Palm Springs, Calif.— San Diego— St. Louis— Tucson, Ariz. “Fleets of all sizes are dealing with… Read More »Spiffy fleet management solutions now available in 6 more markets

Black Book integrates with One Auction View

Monday, Aug. 31, 2020, 12:04 PM LAWRENCEVILLE, Ga. –  Black Book vehicle values now are available through another tool dealers might use to stock inventory. Last week, Black Book announced the integration of its values into One Auction View, a subscription-based service that provides dealers access to online wholesale auctions in what’s designed to be a simplified, aggregated view. One Auction View explained its tool can give dealers multiple options to find exactly what they need to stock their lot, so they can source the best vehicles to buy without having to… Read More »Black Book integrates with One Auction View

Toyota Financial Services offers help to customers impacted by recent natural disasters

Monday, Aug. 31, 2020, 11:59 AM PLANO, Texas –  Toyota Financial Services is looking to assist its customers with the latest turmoil to strike during this turbulent year. Last week, the captive announced it is offering payment relief options to its customers affected by Hurricanes Laura and Isaias, as well as those impacted by the wildfires in California and the derecho which struck the Midwest earlier this month. Officials said this broad outreach includes any Toyota Financial Services or Lexus Financial Services customer in the designated disaster areas. Impacted lease and… Read More »Toyota Financial Services offers help to customers impacted by recent natural disasters

Credit Acceptance faces subpoenas, new lawsuit

BOSTON and SOUTHFIELD, Mich. –  Credit Acceptance’s legal team is facing a host of challenges from state attorneys general nowadays. Earlier this month, the company acknowledged it received subpoenas from the AGs in Maryland and New Jersey. Then on Monday, Massachusetts attorney general Maura Healey filed a lawsuit against the finance company that specializes in the subprime market. When recognizing the arrival of the subpoenas through a filing with the Securities and Exchange Commission, Credit Acceptance said, “We are cooperating with these inquiries and cannot predict the eventual scope, duration or… Read More »Credit Acceptance faces subpoenas, new lawsuit

KAR Global watches wholesale prices climb again in July

CARMEL, Ind. –  KAR Global shared its July wholesale price data on Thursday, reiterating how the coronavirus pandemic is making its metrics unusual compared to what dealers and consignors typically see during the summertime. According to KAR Global Analytical Services’ monthly analysis of wholesale used vehicle prices by vehicle model class, wholesale prices in July averaged $13,375, representing a 2.6% increase compared to June and 18.0% compared to the pre-COVID-19 reading back in February. KAR chief economist Tom Kontos also noted the July figure marked a 16.8% jump relative to the… Read More »KAR Global watches wholesale prices climb again in July

Skipco Auto Auction sale of famous movie vehicles generates nearly $500K

CANAL FULTON, Ohio –  Skipco Auto Auction recently conducted its own version of when a movie director announces, “Lights! Camera! Action!” SAA served as a service provider for federal authorities who looked to recovery money stemming from famous movie vehicles included in a $43 million Medicaid fraud case in Youngstown, Ohio. SAA sold nearly $500,000 in special vehicles that were a part of a U.S. Marshals Service enforcement action. The auction had more than 870 registered bidders online and in the lanes to bid on the “Ghostbusters” Ectomobile, Batman’s “Batmobile” and… Read More »Skipco Auto Auction sale of famous movie vehicles generates nearly $500K